789p Official Privacy Policy – Your Personal Data Protection

789p ("we", "our platform") operates as an online Sports Betting and casino platform serving users in Malaysia. As part of these operations, we collect and process certain personal data in order to provide the services you use — from account management and deposit processing via Touch 'n Go eWallet or DuitNow, to identity verification for compliance with anti-money laundering laws.

This Privacy Policy has been prepared in accordance with Personal Data Protection Act (PDPA) Malaysia 2010 and its amendments. We fully comply with all PDPA provisions in every aspect of member data handling 789p. This is not merely a legal obligation for us — it reflects our core values 789p that every member has the right to know how their information is used and protected.

This policy applies to all personal data we collect through the 789p, mobile app, email communications, customer support services, and all other touchpoints between you and our platform. If you access 789p through links or third-party platforms, the privacy policies of those third parties are their own responsibility and fall outside the scope of this document.

789p only collects data that is genuinely necessary to deliver our services safely and effectively. We do not collect data in excess for commercial purposes. Below are the main categories of data we collect and the reason each category is required:

We collect this data through three main methods: (1) information you provide directly during registration or when updating your profile; (2) data automatically generated through use of the platform 789p; and (3) information received from third-party payment providers such as FPX gateway, Touch 'n Go eWallet, or DuitNow, used solely for transaction verification purposes.

Every piece of data we collect at 789p is used for specific and legitimate purposes. We do not use your data for purposes you have not consented to, and we do not permit member data to be used beyond what is stated here.

• Account Management: Creating and maintaining an account 789p you, process registrations, verify identities, and enable secure login including two-factor authentication (2FA).
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u and CIMB Clicks, and handling withdrawals to your Malaysian bank account securely and accurately.
• Service Provision: Enabling you to enjoy all 789p — Malaysia Super League and EPL Sports Betting, live casino games, Blackjack, cricket, e-sports, slots, and all other platform features.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, payment fraud, money laundering, bonus abuse, and any activity that violates our Terms & Conditions 789p.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA, the Anti-Money Laundering and Anti-Terrorism Financing Act, and other applicable regulations.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling and providing appropriate interventions or self-management tool recommendations.
• Service Communications: Sending important account-related notifications, security updates, transaction confirmations, and responses to your customer support enquiries.
• Platform Upgrade: Analysing aggregated and anonymised usage data to understand how players use 789p and improve the platform's interface, features, and performance.

This is the most important section for you to understand: 789p never sells your personal data to any third party. This is an absolute policy we do not compromise under any circumstances. However, there are limited situations where we need to share certain data with specific parties to enable the 789p operates securely and in compliance with the law.

Protecting member personal data is the highest technical priority at 789p. We continuously invest in security infrastructure that meets banking and financial industry standards. Below are the security layers protecting your data at 789p:

• 256-bit SSL Encryption: All communications between your browser or app and our servers 789p is encrypted using Transport Layer Security (TLS) 1.3 — the same standard used by Maybank and CIMB banking systems.
• Data Encryption at Rest: Personal data stored in databases 789p is encrypted using AES-256 — your data remains unreadable even if the server is physically accessed by an unauthorised party.
• Strict Access Controls: Only staff 789p with a legitimate operational need are permitted to access personal data, and all access is automatically logged and monitored.
• Two-Factor Authentication (2FA): All internal systems 789p containing member data require 2FA for access. We also encourage members to enable 2FA on their own accounts.
• 24/7 Monitoring: Intrusion detection systems (IDS) and security monitoring operate around the clock to detect and respond to any security threats in real time.
• Regular Penetration Testing: 789p engaging third-party security specialists to conduct periodic penetration testing to identify and remediate security vulnerabilities before they can be exploited.
• Incident Response Procedure: 789p has a clear incident response protocol — in the event of a data breach affecting members, we will notify the affected members and the relevant authorities within the timeframe required by the PDPA.

789p does not retain members' personal data indefinitely without clear justification. We maintain specific data retention policies for each category of data, based on operational needs and applicable legal obligations.

Once the specified retention period expires, data is securely deleted or anonymised in accordance with industry-standard procedures. For accounts closed at a member's request, most personal data will be deleted within 30 days, except for records that must be retained for legal reasons as outlined in the table above.

Website 789p uses cookies and similar tracking technologies to keep the platform running properly, enhance the user experience, and understand how members use our services. Below are the types of cookies we use and what each one does:

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the platform 789p. For more information on how to manage cookies in your browser, refer to the help documentation for the browser you are using.

The security of financial transactions is the most critical aspect of privacy protection on a betting platform like 789p. We take an especially careful approach to handling all member financial and payment information.

• No Storage of Sensitive Payment Information: 789p does not store full bank account numbers, credit or debit card numbers, digital wallet PINs (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), or your internet banking passwords (Maybank2u, CIMB Clicks). All of these are processed directly through secure payment gateways.
• Payment Tokenisation: For the convenience of recurring payments, 789p stores only the "token" issued by the payment provider — not your actual account details. These tokens are useless to anyone without access to the original payment provider's system.
• All Transactions Logged: Every deposit and withdrawal at 789p logged with a timestamp, amount in MYR, payment method (excluding sensitive details), and transaction status — for your protection and for legal compliance purposes.
• KYC Verification for Large Amounts: For withdrawals exceeding a certain limit, 789p may require additional identity verification (KYC) as a safeguard against money laundering. Documents collected for KYC are stored securely and used solely for verification purposes.
• Your Transaction History Belongs to You: You can view the complete history of all deposits and withdrawals in your 789p you at any time. This allows you to closely monitor your account activity and flag any transactions you don't recognise.

The Malaysian Personal Data Protection Act (PDPA) 2010 grants you certain rights regarding your personal data. 789p fully respects all these rights and provides clear mechanisms for you to exercise them. The following are your rights as a member 789p:

As a platform that uses international software providers such as Evolution Gaming and Pragmatic Play Live for live casino tables and blackjack games, it is possible that some technical data (not personally identifiable information) may be processed on servers located outside Malaysia.

When this occurs, 789p ensuring that any cross-border data transfers are carried out with adequate safeguards through data processing agreements that require such providers to uphold data protection standards at least equivalent to Malaysia's PDPA. We do not transfer members' sensitive personal identification data — such as IC numbers or financial information — outside Malaysia unless it is strictly necessary for the payment processing you initiate.

Services 789p is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or underage individuals. Our age verification procedures are designed to prevent registration by underage users, including mobile number verification and identity information checks.

If you are a parent or guardian who believes your underage child has registered an account at 789p, please contact us immediately at support@789p.online. We will investigate and close the account promptly, and refund any deposited funds if it is confirmed to involve an underage user. Child protection is a responsibility we take very seriously.

789p may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or member feedback. The "Last Updated" date at the top of this document always indicates the most current version in effect.

For material changes that significantly affect your privacy rights, 789p will provide clear notice via your registered email or in-platform notification at least 14 days before any changes take effect. For minor updates or clarifications that do not affect how we use your data, we may make changes without prior notice, but the update date will always be kept current.

Continued use of the platform 789p after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically. If you disagree with any changes made, you have the right to close your account and request deletion of your data in accordance with the procedures outlined in the Your Rights section.

789p has appointed a Data Privacy Officer (DPO) responsible for ensuring PDPA compliance and handling all privacy-related enquiries and requests from members. If you have any questions, concerns, or wish to exercise any of your privacy rights, here is how to reach us:

When contacting us regarding privacy matters, please clearly state the type of request you are making (access, correction, deletion, etc.), your full name, and the email address registered with 789p, along with the details of your request. This allows us to process your request more quickly and accurately.